FAQ

Yes, you are welcome to visit our retail store where we offer the same styles, prices and gifts  as online. We also have reserved parking spots that are available at all times. Access our parking via Kareena Road. Our shop entrace can be entered from Kumulla Road.

Yes, you must call our customer service team on 0295246188 to process a return. More details about our returns process can be found HERE

Yes, we welcome phone orders, especially if you need help with style and size selection.

We are opened on Saturdays from 9:30am – 3pm. We are closed on Sundays and do not offer late night shopping on Thursday nights

No, we are not located within a shopping centre.

We sell many footwear and clothing brands that all fit differently. Due to a few factors making up the perfect fit its hard to offer you accurate sizing information online. However we do have a number of size charts that can assist your purchase. You can view our list of szie charts HERE. We also encourage you to visit us instore for an accurate professional fit. You can also email us for assistance which a sketch f your foot can be a great help!

Yes, we offer free transit cover for all orders. However, if you opt for “No signature on delivery or safe drop” and tracking shows that your item has been safely delivered, you are responsible for the delivery. If you order has gone missing before a “Delivered” scan, we will lodge an investigation which can take up to 10 days to obtain an answer. If the investigation deems that your parcel is lost, we will re-send your order at our expense.

Yes, All orders are sent with tracking numbers which are emailed thorugh to customers upon dispatch. If you supply your mobile number, we will also give you great updated on the date of delivery and the whereabouts of your parcel.

We offer fast same day dispatch on all orders placed prior to 2pm Monday –  Friday. However, if your order if for a pre order item ther maybe a delay in dispatch which we will notify you of.

Yes, we offer Sydneysiders the option to collected their order from our store in Miranda NSW. We do not offer Click & Collect within any other cities or states. If you select Click & Collect please await for an email or call which will indicate when your order is ready for collection.

We offer FREE shipping Australia Wide for all orders over $99. For orders under $99 we offe a flat rate shipping charge of only $9.95. We also offer fast express shipping for only $19.95. Just select express upon checkout.

We offer 30 days returns policy on most of our products. There are only a small select few items that we do not accept returns on. This includes pre orders or items that we have specially ordered in for you. You will be informed prior to purchasing if an item is unable to be returned or swapped for a size.

Unfortunately we do not offer free returns. However, we charge a fee of $16.96 per pair. This cost is only to cover the postage cost for the return of your order and also covers the cost to re-send your order.

Please view our returns page for full details on how to process a return. If you have any questions please email returns@tbwsafety.com.au

This does not happen regular but if we have made a mistake please call or email us and we will quickly fix our error at our expense.

Firstly please check the warranty period of the item. All footwear come with a 6 month warranty. If you believe that the manufacturer are to be the reason for your fault please view our warranty page for further information on how to process a claim. Please ensure that your item has not just suffered standard wear and tear as this is not covered.

Upon checkout you will see the list of avaible payment options. We offer all credit cards including; Visa, Mastercard and AMEX. We also offer all modern payment options which includes PayPal, Afterpay and Zip Pay. Modern payment options allow you to have your item delivered which you can pay off over 4-8 weeks.

We strive to ensure that every credit card transaction is processed through a secure service. We invest time and money to offer our customers the latest software to ensure that your details remain invisible and safe. We also do not hold or save any card details when shopping on our website.

We use the most state of the art software to run our website. Sometimes when an error occurs its best to first check with your bank or financial institution to rule out any errors on your behalf as this can result in a solution very quickly. Our software is not perfect so if you are still encountering an error please email or call us with the error code and we can quickly take a look or simply process your order over the phone.

Please check two things, if your card was charged and if you received an order conformation. If you did then your order has successfully been placed. If you have not received one of either two checks, please email or call us – 0295246188

Once you are notified that your refund has been processed, please wait up to 3 business days for your refund to clear. If you have not received your refund, please check with our returns department retunrs@tbwsafety.com.au. If we have processed your refund and proof can be provided, you may need to contact your bank. Don’t worry we will assist you until you have received your refund.

No sorry, we do not offer discounts. We offer our best price and deal upfront to save you the hassle of shopping around.

No sorry, we do not match prices. We believe that our prices are so competitive that if someone is cheaper than us we do not trust the authenticity of the footwear.

The Boot Warehouse obeyed with local government advice and rules surrounding covid-19. You do not currently need to wear a mask and nor do our staff. However due to this virus constantly changing its best to call ahead and check with updated policies around Covid-19 safe practices.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Dolor morbi non arcu risus quis. Diam maecenas ultricies mi eget. Sociis natoque penatibus et magnis dis parturient montes nascetur. Ultricies mi quis hendrerit dolor magna eget. Faucibus in ornare quam viverra orci sagittis. Eget mauris pharetra et ultrices neque ornare. Maecenas accumsan lacus vel facilisis volutpat est velit. Eget lorem dolor sed viverra.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Dolor morbi non arcu risus quis. Diam maecenas ultricies mi eget. Sociis natoque penatibus et magnis dis parturient montes nascetur. Ultricies mi quis hendrerit dolor magna eget. Faucibus in ornare quam viverra orci sagittis. Eget mauris pharetra et ultrices neque ornare. Maecenas accumsan lacus vel facilisis volutpat est velit. Eget lorem dolor sed viverra.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Dolor morbi non arcu risus quis. Diam maecenas ultricies mi eget. Sociis natoque penatibus et magnis dis parturient montes nascetur. Ultricies mi quis hendrerit dolor magna eget. Faucibus in ornare quam viverra orci sagittis. Eget mauris pharetra et ultrices neque ornare. Maecenas accumsan lacus vel facilisis volutpat est velit. Eget lorem dolor sed viverra.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Dolor morbi non arcu risus quis. Diam maecenas ultricies mi eget. Sociis natoque penatibus et magnis dis parturient montes nascetur. Ultricies mi quis hendrerit dolor magna eget. Faucibus in ornare quam viverra orci sagittis. Eget mauris pharetra et ultrices neque ornare. Maecenas accumsan lacus vel facilisis volutpat est velit. Eget lorem dolor sed viverra.