CLAIMS FOR MANUFACTURER FAULTS

All of the footwear we sell is new to stock and covered by the manufactures 6-month warranty. If you find yourself in the unfortunate situation of needing to claim a quality issue please follow these steps.

1. Check your item is still within its warranty time frame of 6 months. 
2. Contact our warranty department via email: returns@tbwsafety.com.au with your order number, a description and 2 clear images of the fault. If any further information or images are required, we will let you know via email reply.
3. We will confirm we have received your email and advise you of the outcome. We will sometimes forward the images to the manufacturer for their advice. 

If the manufacturer agrees that your boot contains a manufacturing fault, we will issue you with a new pair straight away at our cost and provide you with a returns label which is pre-paid to return your faulty footwear. 

In some cases, the boot will be required to be returned for further inspection before a decision can be made. Our returns department will advise you if this is required. Under no circumstances will we replace a faulty item with a size change. WARRANTY RETURNS FORM

30 DAY COMFORT GUARANTEE

To return a pair under a comfort guarantee, please follow these steps. Please note, that your item will need to be returned at your own cost.

1) The brands that offer a 30-day comfort guarantee are Oliver, Blundstone and Steel Blue.
2) Your purchase must be returned within 30 days from the date of receipt
3) Please include your receipt and a completed copy of the 30 DAY COMFORT GUARANTEE FORM
4) Return the package to the following address at your own cost

The Boot Warehouse 
Unit 20, 20-28 Kareena Rd 
Miranda NSW 2228

Under no circumstances will we replace a 30-day comfort guarantee return for a change of size. On most cases, a refund will be offered or change of style can be discussed as an option.

PRE ORDER ITEMS

The Boot Warehouse does not accept returns on pre-order items. 
Customers should only purchase this item if they have previously owned a pair and know their size.