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Return & Exchange

Returns, Exchanges & Warranties

  • Return your parcel to swap size or request a Refund for only $16.95 
  • Return your item from New Zealand for only $20.00

Please follow these simple steps;

1. To create a new return begin by calling 0295246188 and request a pre-paid label and pay the $16.95 over the phone
2. Print the returns form and include it in the box - Click to print the RETURNS FORM
3. Wrap your box up in the old or new packaging to protect your return, this is important as your return cannot be processed if you do not complete this step
4. Print and attach the reply paid label onto your package which will be e-mailed to you once the return fee has been paid
5. Drop the parcel off to your nearest Australia Post office
6. Keep an eye on your e-mails for return updates

Need more information..?

You can create a new return by calling us on 0295246188, You will be asked to pay a return fee of$16.95 which is a fee to cover the return shipping cost plus the re-delivery charge of your return. Once this fee has been paid you will be e-mailed a pre-paid returns label plus your receipt for your payment.
You will then need to fill out and print the following RETURNS FORM, Once you have printed out the form please include this in the box. Please then put your return back in the old packaging or find and wrap the return up in any packaging to protect the box, This is an important step as we need to re-sell the style you are returning. If you do not complete this step we are unable to process your return.
Simply then print and attached the pre-paid label onto the outer packaging and drop the completed return off to any Australia Post outlet. There will be no fee to pay at the post office.
If you paid by PayPal they offer to a partial refund of the return cost. For instructions on how to take advantage please click here.

Your parcel will take up to 4 days to be delivered back to our warehouse. If you have completed each of the above steps your return will be processed, dispatched or refunded on the same day.

Questions? E-mail returns@tbwsafety.com.au. 

INTERNATIONAL RETURNS (excluding New Zealand)

International customers are required to pay the postage of their return to our warehouse at theirs local post office or courier depot. We can't offer you the same process as our Australian customers as we need to send you a Returns label which you won't be able to use. Please continue to print out a Returns form from the Returns tab above. Package up your boots and return them along with the form. Once the boots arrive back we can then bring you our low postage cost for repostage of your new pair. The return cost of your new pair will be the same amount as you would have been charged in your original order. If you would like to be reminded of this price please ask us for a price on returning your boots prior to sending your return back. If you are sending your item back for a refund we simply refund you the amount you paid for the boot we do not refund the postage cost of delivering your  initial order.

CLAIMS FOR MANUFACTURER FAULTS

All of the footwear we sell is new stock and covered by manufacture 6 month warranty. If you find yourself in the unfortunate (and very rare) situation of needing to make a claim for a quality issue please follow these steps;

Firstly please check your item is still within its warranty time frame. This is usually 6 months.
Begin by e-mailing images of the fault through to warranty@tbwsafety.com.au. We will forward the images onto the manufacturer. It can take up to 3 days for the manufacturer to come back to us with an answer. If the manufacturer agrees that your boot contains a fault we will issue you with a new pair straight away at our cost. If the manufacturer request for the faulty boot to be returned for research we will also include a returns bag along with your new delivery so you are not out of pocket for any postage costs. We will also include a warranty form, please fill this out with a description of the fault and send this back along with the boots. Please know you can hand the faulty pair in the return bag to the post man when he delivered your new pair, if you are required to pick the item up from the post office please bring your faulty pair with you and pop them into the return bag and hand it over the counter.

In some cases the boot will be required to be returned so we can identify the fault as sometime images cannot be taken of the fault as it may be inside the product. In this unfortunate case you are required to return the product at your own cost. Once the boots are returned to us we will contact the manufacturer to come take a look. This can take up to 2-3 days. Please fill out your details and include a copy of the following form -  FAULTS RETURNS FORM
If the fault is approved then we will refund your postage cost only from proof of postage receipt. If the boots are declined of any faults then unfortunately your original pair will be coming back to you.
If you request a refund rather than a new pair this can also be arranged upon the manufacturer agreeing to the fault.

30 DAY COMFORT GUARANTEE

To return a pair under the comfort guarantee a fee of $9.95 will be deducted from your refund which is to reimburse The Boot Warehouse for the original free postage. Your item will also need to be returned at your own cost.
If you wish to continue please follow these steps;

1) The only brand's that offer the 30 day comfort guarantee are Oliver, Blundstone and Steel Blue.
2) Your purchase must be returned within 30 days from date on receipt
3) 
Please include your receipt and also fill out and print the following form and include it with your return 30 DAY COMFORT GUARANTEE FORM
4) Return the package to the following address at your own cost

The Boot Warehouse 20/20-28 Kareen Rd Miranda NSW 2228

5) Please understand that this offer is not to be used to swap for another size.
6) Once your item has been returned and checked by a manager a refund will be made minus the $9.95