The Boot Warehouse has a 30-day return policy. To create a new return, begin by calling us on 02 9524 6188 and request a pre-paid return label. This will cost $16.95 per pair and can be paid over the phone.
The payment of $16.95 covers the cost of the postage of your item back to our warehouse and the cost of your new item back out to you or a refund in full. This saves you from having to pay general public postage rates to return your item. You will then receive your label via email to print and attach to your return. Cost for NZ customers is $20.00
To complete your return please follow the following steps:
1. Phone us on 02 9524 6188 and request a pre-paid label and pay the $16.95 over the phone. You will then receive your label via email shortly after. 2. Print the returns form or use the one included with your delivery and include it in the box - Click to print the RETURNS FORM 3. Ensure your item for return is in their original box which is packed back into a satchel to protect the box and item on its return 4. Print and attach the pre-paid label onto the satchel 5. Drop the parcel off to your nearest Australia Post office 6. Keep an eye on your e-mails for return updates
Important
Please ensure your item for return is in their original box which is packed back into a satchel to protect the box and item on its return. This is an important step as we need to re-sell the style you are returning. If you do not complete this step, we are unable to accept and process your return.
If you paid by Pay Pal, they offer to a partial refund of the return cost. For instructions on how to take advantage please click here.
Your parcel will take up to 4 days to be delivered back to our warehouse. If you have completed each of the above steps your return will be processed, dispatched or refunded if requested on the same day it is received here in the warehouse.
Have any further Questions? Please email us at returns@tbwsafety.com.au or phone us on 02 9524 6188
International returns (excluding NZ): All postage and handling costs will be incurred by the customer. If you return your item for a change of size, you must pay for the re-postage of your new item. The re-postage cost will be the same as what you originally paid and can be found on your invoice. If you are returning your item for a refund, please know you will be refunded the cost of your item only, excluding any postage originally paid. Please CLICK HERE to print a copy of our international (excluding NZ) return form.
CLAIMS FOR MANUFACTURER FAULTS
All of the footwear we sell is new to stock and covered by the manufactures 6-month warranty. If you find yourself in the unfortunate situation of needing to make a claim for a quality issue please follow these steps;
1. Check your item is still within its warranty time frame of 6 months. 2. Contact our warranty department via email: warranty@tbwsafety.com.au with your order number, a description and 2 clear images of the fault. If any further information or images are required, we will let you know via email reply. 3. We will confirm we have received your email and advise you of the outcome. In some cases, we will forward the images onto the manufacturer for their advice.
If the manufacturer agrees that your boot contains a manufacturing fault, we will issue you with a new pair straight away at our cost and provide you with a returns label which is pre-paid to return your faulty footwear.
In some cases, the boot will be required to be returned for further inspection before a decision can be made. Our returns department will advise you if this is required. Under no circumstances will we replace a faulty item with a size change. WARRANTY RETURNS FORM
30 DAY COMFORT GUARANTEE
To return a pair under a comfort guarantee, please follow the following steps. Please note, your item will need to be returned at your own cost.
1) The brand's that offer a 30 day comfort guarantee are Oliver, Blundstone and Steel Blue. 2) Your purchase must be returned within 30 days from date on receipt 3) Please include your receipt and a completed copy of the 30 DAY COMFORT GUARANTEE FORM 4) Return the package to the following address at your own cost
The Boot Warehouse Unit 20, 20-28 Kareen Rd Miranda NSW 2228
Under no circumstances will we replace a 30 day comfort guarantee return for a change of size. On most cases a refund will be offered or change of style can be discussed as an option.
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